Terms & Conditions

Welcome to WhistlerGarden.id. These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including event bookings, venue reservations, hotel stays, and café services (collectively referred to as the “Services”).
By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using any of our Services.

1. Definitions

In these Terms:

“We,” “us,” or “our” refers to Whistler Garden and its authorized representatives.
“You” or “your” refers to any person accessing or using our website or Services.
“Website” refers to https://www.whistlergarden.id.
“Services” include but are not limited to venue rental, event planning, hotel accommodation, café operations, and related offerings provided by Whistler Garden.

2. Acceptance of Terms

By using our website, you acknowledge that:

You are at least 18 years old or have legal authority to enter into an agreement;
You have read, understood, and agreed to these Terms;
You will comply with all applicable laws and regulations while using our Services.

If you do not agree with these Terms, please discontinue use of our website and Services immediately.

3. Use of Website

You agree to use WhistlerGarden.id for lawful purposes only. You must not:

Engage in activities that could damage or disrupt our website or systems;
Attempt to gain unauthorized access to user data or restricted areas;
Use our content for commercial redistribution without written consent;
Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access for users who violate these Terms.

4. Bookings and Reservations

4.1 Event, Hotel, and Café Reservations

All bookings made through our website, phone, or authorized agents are subject to availability and confirmation.
We may require a deposit or full payment in advance to secure your reservation.

4.2 Pricing and Payment

Prices are listed in Indonesian Rupiah (IDR) unless stated otherwise.
We reserve the right to adjust prices without prior notice, though confirmed bookings will not be affected.
Payments must be made through authorized channels only.

4.3 Cancellation and Refund Policy

Cancellation terms vary by service type (wedding, hotel, event, or café).
Deposits are generally non-refundable unless otherwise stated in your booking agreement.
Refunds, if applicable, will be processed in accordance with our internal refund policy.

5. Intellectual Property

All website content—including text, images, graphics, videos, logos, and design elements—is the property of Whistler Garden and protected by copyright and trademark laws.
You may not reproduce, distribute, or exploit any part of this website without prior written authorization from us.

6. User-Generated Content

By submitting reviews, feedback, or testimonials, you grant Whistler Garden a non-exclusive, royalty-free license to use, modify, and display such content for marketing or operational purposes.
You are solely responsible for ensuring that any content you submit does not infringe on third-party rights.

7. Limitation of Liability

To the fullest extent permitted by law, Whistler Garden is not liable for:

Any indirect, incidental, or consequential damages arising from your use of our website or Services;
Service interruptions, data loss, or technical errors beyond our reasonable control;
Misuse or unauthorized access caused by third parties.

Our total liability shall not exceed the amount paid by you for the relevant service.

8. Privacy and Data Protection

Your privacy is important to us. The collection and use of personal information are governed by our Privacy Policy.
By using our Services, you consent to our processing of your personal data as outlined in that policy.

9. Force Majeure

We shall not be held responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or system outages.

10. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without notice, if we believe you have violated these Terms or engaged in harmful conduct.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Indonesia.
Any disputes arising from these Terms or your use of our Services shall be settled exclusively by the competent courts in Tangerang Regency, Banten.

12. Contact Information

For any questions, concerns, or complaints regarding these Terms, please contact us at:

📍 Address:
Whistler Garden
Jl. HR Rasuna Said (Entertainment District PIK 2),
Salembaran, Kosambi, Tangerang Regency, Banten 15214

📞 Phone:

Weddings: 08 111 522 11
Hotel & Café: 0811 959 1112
Event: 0811 811 87 567

🌐 Website: https://www.whistlergarden.id

13. Final Provisions

By continuing to use WhistlerGarden.id, you acknowledge and agree to be legally bound by these Terms.
We reserve the right to modify or update these Terms at any time without prior notice. Updates will be effective once published on this page.